Provide support without breaking a sweat
Spark compiles customer tickets you receive from email, phone, chat, social media, and your website or blog in a single screen for your support agents.
The only AI customer service solution you'll need
Spark has all the features that businesses need to streamline workflows, support more customers, and deliver better experiences at scale.
Knowledge base software
Create stunning knowledge
repositories & FAQs with ease.
Star Feedback Functions
Spark compiles customer tickets you receive from email, phone, chat, social media, and your website or blog in a single screen for your support agents.
Customer support software for any business, any size
Provide support across channels
Solve customer support tickets via web, email, phone, SMS, and social media — all in one place.
Save time and lower costs
Quick and easy setup allows you to grow effectively over time.
Boost customer satisfaction
Assist customers with online tickets by using better intel and less manual work.
PACKAGING AND PRICING
Find the perfect solution to fit your needs
- Live Chat
- Configurable chat button and window
- Multi-language chat
- Real-time visitor and agent monitoring
- Canned messages
- Pre-chat survey (no custom fields)
- Accept chats automatically
- Transfer chats to agents
- Team chat (agent-to-agent)
- Offline message form
- Set agent’s maximum simultaneous chats
- Basic reporting
- Auto proactive chat (invitation) - simple
- Push page
- Ban visitors
- Visitor rating
- 12 months data storage
- Audio-video chat
- Remove "Powered by Spark"
- Multiple campaigns
- Role management
- Custom fields
- Offline message report
- View reports by campaigns
- Pre-chat survey (with custom fields)
- Post-chat survey (with custom fields)
- 24 months data storage
- Dynamic campaigns
- Advanced reporting
- Custom variables
- Shift
- Conversion
- Named customer success manager
- On-premise deployment
- Guided onboarding
- Agent/Visitor single sign-on
- Rule-based chat distribution
- Custom CSS for visitor side windows
- 24 months data storage
Additional Add-Ons
Co-Browsing
Co-browsing allows you to instantly view and interact with a visitor’s web browser through a single click.
Available for all plans.
Messenger
A secure asynchronous messaging solution to provide you with flexible, anytime support.
Available for all plans.
Custom Reporting
Create your own reports using the dimensions and metrics of your choice and decide how they should be displayed. More flexibility in setting data filters, applying visualizations, and analyzing objects and performances.
Available for all plans.
Co-Browsing
Agent Assist monitors your conversations, understands the questions visitors ask, and suggests the answers from your knowledge base, canned messages, and chatbot intents.k.
Available for all plans.
Download IOS
Contact us
Get in touch with us today!
Feel free to reach out if you have any questions.
